GENERAL ENQUIRY

At the moment, we are only supplying cases printed on iPhone 11 series and iPhone 12 series. We are considering to bring in Samsung series in the mid-future.

DELIVERY & SHIPPING

Yes, we offer worldwide shipping!

Yes, we offer free international standard shipping for orders over $49.00 (after discount).

However, we hope for your understanding that due to the recent epidemic outbreak, courier service companies have announced special working arrangements and further limited their delivery services, therefore standard shipping may not apply to some countries.

Please select the country on the checkout page for shipping methods available and shipping costs accordingly.

Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and engaged periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens. You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around.

For local orders: 3-5 business days

For international orders: 7-10 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

RETURNS & EXCHANGES

Of course! We're 100% committed to making you happy. Each case is hand checked by a member of Team TodayCase before it goes out the door to ensure you get the best!

While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than TODAYCASE's error, will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required). Shipping fee is non-refundable.

To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

However, if Cash on Delivery is selected as the payment method, only return for exchange or store credits will be allowed.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order.

For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

BILLING

All prices shown on the products are indicated in USD.

We accept major debit cards and credit cards (American Express, Mastercard and Visa), Apple Pay and PayPal Express.

We are afraid we do not accept AMEX Gift Card / Visa Gift card / Mastercard Gift Card.

Yes, it can be used via PayPal. Please choose PayPal as the checkout method and fill in the payment details.

If the checkout page of PayPal is in English, you may change the language to Japanese as shown in here or by the following steps:

Click “Create an Account” at the PayPal checkout page. Scroll the country’s drop-down menu to choose “Japan”. Scroll down the page and choose the language as “日本語”

Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box.

If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

ORDERING

Simply email us within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design.

Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

1. Your shipping address has no street number or suite number, or potentially incomplete.

2. The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.

3. Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

Shipping time depends on the product you purchase and the destination country as a different product has different production time.

If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe.

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.

Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Please let us know within 90 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated.

No refund for missing parcels if the initial date of such enquiry/request is beyond 90 days of purchase.